Guest CRM
Know every guest. Own every relationship.
RestoWeb builds your guest database automatically from every booking — visits, preferences, VIP status, full message history. No data entry. No platform in between.
14 day free trial
Sophie Laurent
VIP12 visits · Last: 2 weeks ago
Visits
12
Est. value
€850
Note
Window seat · Anniversary in June · No shellfish
Thousands of guests have eaten here. How many can you contact tonight?
For most independent restaurants, the honest answer is almost none. Guests book, eat, pay, and vanish — and if they came through a marketplace, the platform keeps their details, then markets your competitors to them.
Meanwhile your best customers — the ones on their eighth visit — get the same welcome as a stranger, because the only person who knew their name left in March.
Your regulars are your most profitable asset. A CRM is just the tool that stops you losing them.
A guest database that fills itself
Guests book; contacts appear.
Every reservation — from your website, booking widget, or the phone — automatically creates or updates a guest profile: name, phone, email, and where they came from. Zero typing.
History builds with every visit.
Each profile shows total visits, party sizes, last visit, and every message you’ve ever exchanged — email and WhatsApp, in one timeline.
You act on what you know.
VIPs are flagged automatically after a visit threshold you choose. Add notes — allergies, window seat, anniversary. Send a promotion to past guests when Tuesday looks quiet. Your list, your rules, no ad spend.
Everything you’d want to know before saying “welcome back”
Automatic capture
Every booking becomes a contact — no forms, no imports, no discipline required.
Full visit history
Visits, guest counts, last visit date, booking statuses — the whole relationship at a glance.
Automatic VIP detection
Set a threshold (say, 3 visits) and regulars get a VIP badge your whole team sees before the guest sits down.
Notes that outlast staff turnover
Allergies, preferences, occasions — written once, remembered forever.
One message timeline
Every email and WhatsApp, sent and received, on the guest’s record. No more “did we confirm that party of 10?”
Bulk messaging
Fill a slow night by messaging your own past guests — people who already love you — instead of buying ads.
Marketing attribution
Every contact records how they first found you and what brought them back, so you learn which marketing fills tables.
Yours to keep
Search it, export it, download it. It’s your data — never held hostage.
“I know my regulars already.”
You do — on the nights you’re there, for the faces you’ve memorized. Your new server doesn’t. Your second location won’t. And nobody remembers the couple whose last three visits were each two months apart… who are, statistically, quietly becoming ex-regulars.
Keeping an existing guest is far cheaper than winning a new one — that’s why big groups run loyalty databases. RestoWeb gives you the same machinery with none of the admin, because the data collects itself from bookings you were taking anyway.
And unlike marketplace platforms, this list is yours. When you message past guests about a new menu, it comes from your restaurant — not from a platform that also emails them your competitor’s offer. Pair it with automations and the follow-ups send themselves. See pricing.
Start building your guest list tonight.
Every booking from now on becomes a guest you can reach.
14 day free trial
Frequently asked questions
What is a restaurant CRM?
It’s a guest database built for restaurants: who your guests are, how often they visit, what they prefer, and every message you’ve exchanged. RestoWeb’s CRM fills itself automatically from your reservations, so you get the benefits without the data entry.
How does RestoWeb collect guest data?
From your bookings. When a guest reserves — on your website, through the booking widget, or by phone (entered by staff) — their name, phone, email, and visit are saved or updated automatically. Contacts can also be added manually for guests who haven’t booked online yet.
How do I identify my VIP customers?
Automatically. Choose a visit threshold — for example, three visits — and any guest who crosses it is flagged VIP with a badge on their profile. Your whole team sees it, so regulars get recognized no matter who’s on shift.
Can I message past guests about events or promotions?
Yes. You can send messages to your guest list directly from the CRM — for example, announcing a new menu or filling a quiet night. Because they’re your past guests, you’re marketing to people who already know and like your restaurant, at no ad cost.
Do I own the guest data?
Completely. The list lives in your account, you can export and download it anytime, and RestoWeb charges no commission and runs no marketplace — so your guests are never marketed to on behalf of other restaurants.
Can my staff see guest notes and history?
Yes, with sensible limits. Owners and managers get full access; staff get read-only access so they can see VIP status and notes during service without being able to change or delete anything.
Your next regular is in tonight’s bookings.
Start capturing every guest automatically — with a 14 day free trial.
14 day free trial
Everything works better together
RestoWeb is one platform, not five tools taped together. Every feature feeds the next.